Refund policy

Return & Refund Policy (Fashion Items)

Thank you for choosing our boutique. We take great care in handpicking and checking every item before it leaves our store. Please read our return policy carefully before placing an order.

Eligibility for Returns

  1. Returns are accepted only within 3 calendar days of delivery.
  2. The item must be:
    • Unused, unworn, unwashed, and unaltered.
    • Returned with all tags, labels, packaging, and accessories intact.
    • Free from makeup stains, perfume, sweat, deodorant marks, or damage.
  3. Proof of purchase (order number/receipt) is required.
  4. Trial/used items will not be accepted under any circumstance.

Non-Returnable Items

  • Sale, discounted, or clearance items.
  • Custom-stitched, altered, or made-to-order items.
  • Accessories, innerwear, or hygiene-sensitive categories.
  • Items returned without original tags/packaging.

Exchanges & Refunds

  • No refunds on fashion items except in case of defective/damaged delivery.
  • Size exchanges may be permitted only if the requested size is available and the original item passes inspection.
  • If a size exchange is not possible, store credit (valid for 90 days) will be issued.
  • Cash-on-Delivery (COD) orders are not eligible for refunds — only store credit or exchange applies.

Damaged / Wrong Product Claims

  1. If your item arrives damaged, defective, or incorrect, you must notify us within 24 hours of delivery with clear photo/video proof.
  2. Claims made after 24 hours will not be accepted.
  3. Approved defective/incorrect items will be replaced at no extra cost. If replacement is not available, store credit will be issued.

Process for Returns

  1. Email us at anucritii@gmail.com within the return window with your order number and photos of the item.
  2. Once approved, you will receive instructions for return shipping.
  3. The customer is responsible for return shipping charges unless the item was delivered defective/incorrect.
  4. Use a trackable courier service—we are not responsible for lost/delayed returns.

Inspection & Approval

  • Every returned item is carefully inspected.
  • If it fails inspection (used, stained, altered, or late), the item will be shipped back to you at your expense, and no credit/refund will be issued.

Final Note

We reserve the right to refuse returns that do not comply with our policy. By placing an order, you agree to these terms.